Refund policy

The Travelling Merchants sells individual trading cards. Because card prices change daily, all sales are final unless we made a mistake with your order. This policy explains when you can get a refund and how it works.

When you can get a refund

The card arrived with clear damage that we did not tell you about, such as a crease, bend, tear or water damage.
You received the wrong card, or the wrong version of a card.
A card is missing from your order.
A card was damaged in the mail.

Card condition

Our cards are sold ungraded. Most are near mint or close to near mint, but they are not professionally graded and condition can vary slightly from card to card. Minor wear, such as light edge or surface marks, is not a reason for a refund.

How to make a claim

Contact us through our contact page within 7 days of delivery or pickup. Include your order number.
Send clear photos of the front and back of the card, and of the packaging it arrived in. We may ask for more photos.
Wait for our reply before you mail anything. We will confirm the claim and tell you where to send the card.
Mail the card back within 14 days of our reply, in a sleeve and rigid protection. Use a tracked service for any card worth $50 or more.
Once we receive and inspect the card, we refund you to your original payment method within 5 business days.

A refund is only issued after the card has been returned to us and inspected. We do not refund on photos alone, except for a card that was missing from your order.

What we refund

When we confirm the mistake was ours, we refund the price of the card. We also cover reasonable return postage. If your whole order is returned, we refund the original shipping charge too.

What is not eligible

Change of mind, or ordering the wrong card.
A change in the market price after you ordered.
Claims made more than 7 days after delivery or pickup.
Cards that were played, altered, graded or damaged after delivery.
Cards that are not sent back, or a returned card that is not the card we sent.

Lost mail

Standard mail has no tracking and is sent at the buyer's risk. We cannot refund or replace an order sent by standard mail that does not arrive. If you would not want to lose it, please choose tracked parcel.

If a tracked parcel has not been delivered 15 business days after it shipped, contact us. We will open a trace with the carrier and then replace or refund the order.

Local pickup

Please check your cards when you pick them up. Condition concerns should be raised at pickup, where we can sort them out on the spot.

Cancellations

You can cancel an order for a full refund any time before it ships or is picked up. We may cancel and fully refund an order if a card is out of stock or was listed at a clearly wrong price.